Carina Tucci strives to ensure that your Wild Journey is a positive experience. To aide this process, and protect all parties, the following Terms & Conditions apply.

INTRODUCTION: These Terms & Conditions cover all transactions between the Client and Carina Tucci. The Client is defined as the person purchasing the jewellery item(s) that can include, but are not limited to, ready to wear pieces, bespoke creations and remodelling. The Client is also referred to as “you”. Carina Tucci is defined as the entities Wild Cut Designs and CTW Jewellery Consultancy & Valuations (ABN 90 652 475 495). It is at the sole discretion of Carina Tucci to accept or decline any order.

PAYMENT: All pieces require a 50% non-refundable deposit payment before work commences. All pieces remain the property of Carina Tucci until payment in full is received.

POSTAGE & DELIVERY: You have two options for obtaining your completed piece:

- Hand delivery, available within Victoria; or

- Express Registered Post, within Australia.

If you require international postage, please contact Carina.

CANCELLATION & MODIFICATION: All pieces are made in consultation with you. Any changes in the design can be discussed prior to finalisation, and in line with a 50% non-refundable deposit payment. No cancellations or modifications are permitted after this time.

RESIZING: You are encouraged to review the Ring Size Guide to determine the correct sizing before finalising your order. Complimentary resizing is offered on custom pieces however, due to the unique nature of jewellery and gemstones, some sizing restrictions may apply.

​RETURNS & REFUNDS: All pieces are made to order and non-refundable. You will work in consultation with Carina to create a piece, just for you. You are encouraged to use this time to ask any and all questions you may have.  

WARRANTY & FAULTS: Each piece is carefully crafted from the highest quality materials. Given the delicate nature of the hand-made process, a 12-month warranty is offered on all items from the date of purchase. This warranty covers manufacturing faults only. It does not cover neglect or wear & tear, such as scratching. Carina reserves the right to inspect the jewellery before a warranty decision is made. Please refer to your Jewellery Care Card on how to maintain your pieces correctly.

INSURANCE: Carina highly recommends you research jewellery insurance to protect your piece. Wild Cut Designs partners with Q-Report Jewellery Insurance. Q Report provides cover both inside and outside your home. You will be insured for damage, theft or even loss. It is an agreed value policy with many more features and benefits, including the ability to return to Carina as your preferred jeweller for replacement or repair. Learn more about protecting your jewellery with Q Report here.

VALUATIONS: All bespoke pieces automatically include a complimentary valuation. Carina Tucci is a qualified registered NCJV (National Council of Jewellery Valuers), Valuer V0354.